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Superfood Kitchen takes your privacy seriously. This Privacy Policy describes how your Personal Data is collected, used, and shared when you visit our Site, make a purchase with us and or register as a Superfood Kitchen Member.
Personal Data refers to information about you, from which you are identifiable, including but not limited to your name, address(es), email address, organization name, recipient name(s), and phone number(s). Sharing of your Personal Data is completely voluntary. However, do note that we may not be able to provide some of our services or accept payments without the required information.
The collection of your Personal Data will generally occur when you either,
Superfood Kitchen and its members may access the member’s information, including their name, address, payment options, profile information, membership, household settings, and purchase history in the "Your Account" section of the member's portal section on our website (https://membership.superfoodkitchen.sg/ ).
We may use cookies, web beacons, tags, scripts, pixels, advertising identifiers, and similar technology ('Cookies') to collect anonymize information about your device on either an automated basis or passive basis when you browse our site. The information may include information about your web browser, IP address, time zone, individual web pages or products that you view, what websites or search terms referred you to our Site, and information about how you interact with our Site.
You may choose to disable, or not grant the Cookies permission; which may prevent yourself from taking full advantage of our site. For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org.
We use your Personal Data that we collect generally to fulfil any orders placed through our Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Personal Data to conduct various marketing and communications activities which may include but not limited to:
We may disclose your Personal Data to third party service providers, agents, and other organisations we have engaged for the purpose as described above. Any updates made to your Personal data with us may not be updated with our third party service providers, agents, and other organisations. You are required to liaise with them separately.
We may also share your Personal Data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, to protect the integrity of this Site, or to otherwise protect our rights.
We have adopted reasonable physical, technical and administrative practices to help protect the confidentiality, security and integrity of data, including personal data, stored on our system. We believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. Your personal data provided upon your consent will only be used by Superfood Kitchen for membership privileges or updates on our news and promotions.
We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
You may withdraw your consent to provide Personal Data by submitting your request via email to hello@superfoodkitchen.sg We will endeavour to fulfil your request to the best of our abilities, however, depending on your exact request, we may or may not be able to provide our service to you.
“Application” - The signing up process completed and submitted by the applicant to officially become a member of the Superfood Kitchen Loyalty Programme.
“Membership” - Superfood Kitchen Loyalty Programme.
“Transaction” - Transaction effected by the member at any Superfood Kitchen outlets.
“Participating Outlets” - Superfood Kitchen’s outlet in Singapore that acknowledge the use of Superfood Kitchen Loyalty Programme benefits.
“SuperStars” - A token issued to member while purchasing an item.
“You, your, member, account” - the user who applied for Superfood Kitchen Loyalty Programme membership and/or whose member’s account belongs to.
-Valid through our members portal (https://membership.superfoodkitchen.sg/).
-Membership is free.
-Membership privileges can only be enjoyed by the member. Sharing of account is strictly not allowed.
-Members could earn SuperStars when they purchase any item.
Amount Spent:
$1 = 1 SuperStar
-Members are entitled to gain rewards and special privileges in the form of earning ‘SuperStars’ in participating outlets, based on their current ‘SuperStar’ count.
-Members would have to identify oneself at the self-ordering kiosks or by informing our staff at the point of billing to enjoy our membership benefits.
-Members MUST be physically present to receive their rewards. For example, when a member has redeemed 20 SuperStars in their account, they would have to go to any of our participating outlets to receive their rewards. Date of birth or mobile numbers will be requested for further verification purposes.
-‘SuperStars’ cannot be converted for cash or exchange for SuperStar vouchers.
-We do not provide membership points when ordering through third party delivery platforms. (such as Grabfood/Deliveroo and mall rewards programme/points/vouchers/giftcards)
Members will be able to enjoy special privileges on their birthday month.
-All unused ‘SuperStars’ will expire at the end of one year. For example, if you were to become a member on 1st November 2022, any unused ‘SuperStars’will expire on 31st October 2023.
-Members may, at any time, terminate the membership.
-The account will be terminated immediately in the event of any breach of the T&C.
-We reserve the rights to terminate the membership if found to be shared by his/her family and friends.
-Upon termination of the account, the member shall not attempt to use the account.
-Upon the termination or cancellation of the account, all “SuperStars’” will be forfeited and member would not be able to claim from us.
-You are only allowed to redeem 1 voucher per transaction only. (2 or more vouchers cannot be used in a single transaction)
-After signing up as a member, you have given consent that we shall be entitled to disclose personal particulars to the cooperatives and organizations that is related to us.
-Members have given consent to allow us to use their personal particulars in order to facilitate membership benefits and entitlement.
-Members will have the responsibility in ensuring that all email notifications updates are not sent into their junk mail. Any conflicts are not negotiable if the emails are sent out to the members.
-Members are required to keep their membership information and details confidential at all times.
-The membership is the sole property of Superfood Kitchen.
-If the rewards are unlawfully redeemed, the member will need to refund us the value of the Rewards without causing any dispute among both parties.
-Any debate on the rewards shall be notified to us within 30 days from the date when the dispute took place.
-We reserve any rights to alter or amend any privilege or condition without prior notice. All the terms and conditions of the rewards will be updated on our main website at (https://www.superfoodkitchen.sg/).
-We reserve the right to suspend or terminate your membership should any of the conditions and privileges are being abused.